Privacy Policy
Website: www.liveatcanalcrossing.com
Last Updated: February 2026
1. Introduction
Canal Crossing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.liveatcanalcrossing.com and interact with services made available through our website.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
a. Information You Provide
When you interact with our website or utilize services connected to it, you may voluntarily provide personal information, including:
Name
Email address
Phone number
Housing application details
Information submitted through contact forms
Any other information you submit via our website
You may also provide personal information when you use tools or services embedded through third parties such as AppFolio or Perq (for example, lead capture, contact forms, application processes, or marketing interactions).
b. Automatically Collected Information
When you visit our website, we or our service providers may automatically collect certain information about your visit. This may include:
IP address
Device and browser type
Pages viewed and time spent
Click paths and referral sources
This information helps us understand how visitors use the site and improve functionality.
3. Third-Party Services We Use
We integrate or link to services provided by third parties to support key website functions. These services may collect or process personal information under their own privacy practices:
a. AppFolio
We use AppFolio services to facilitate leasing, applications, resident portals, payments, communication, and other property management related functions. When you interact with AppFolio tools (such as application forms or portal login pages):
AppFolio may collect personal identifiers, contact information, usage and device data, and other details you provide directly.
AppFolio may use cookies and similar technologies to support functionality and analytics.
AppFolio may share your information with service providers needed to operate its services.
AppFolio’s privacy practices are described in its own Privacy Notice.
To review how AppFolio collects, uses, and protects your information, see AppFolio’s Privacy Policy at:
https://www.appfolio.com/privacy
b. Perq
We use Perq technology for lead engagement, conversions, and marketing tools. When you interact with Perq-powered features through our website:
Perq may collect information you provide (such as name, email, phone number) directly through lead forms.
Perq may collect usage data and device information to deliver and improve its services.
Perq’s privacy practices govern how it handles personal information collected through its software.
To understand Perq’s data collection, use, and disclosure practices, see Perq’s Privacy Policy at:
https://policies.perq.com/privacy-policy.html
c. BIRDEYE
We use Birdeye for reviews, surveys, messaging, reputation management, and related customer experience functions. When you interact with Birdeye-powered features:
Birdeye may collect personal contact information, browser/usage data, and analytics information to provide services.
Birdeye does not sell or rent your personal information.
Birdeye may use third-party service providers to support service delivery, analytics, and improvement.
Birdeye may place cookies and similar tracking technologies for service functionality and analytics.
To understand how Birdeye collects, uses, shares, and protects data, please review Birdeye’s Privacy Policy at: https://birdeye.com/privacy/
4. How We Use Your Information
We may use the personal information we collect to:
Respond to inquiries or service requests
Facilitate applications, leasing, and resident services
Improve website performance and user experience
Monitor usage patterns and internal analytics
Deliver requested services through AppFolio and Perq
We do not sell your personal information.
5. Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to:
Enable essential website features
Collect analytics data to understand usage
Support embedded third-party services
You may manage or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.
6. Sharing Your Information
We may share your information with:
Third-party service providers (e.g., AppFolio, Perq) to perform services on our behalf
Law enforcement, courts, or regulatory authorities when required by law
Service partners to provide functionality (e.g., payment processors, identity verification services)
Third parties operate under their own privacy terms, and this policy does not govern their independent practices.
7. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, alteration, or misuse. However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute protection.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
9. Your Rights
You may have rights regarding your personal information, including:
Accessing the information we hold about you
Correction of inaccurate data
Requesting deletion of your information
Opting out of certain tracking or marketing communications
To exercise your rights, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
Canal Crossing
CALL: (203) 230-8486
ADDRESS: 380 Mather Street
Hamden, CT 06514